Welcome to Frontline Managed Services - where innovation technology and efficiency converge to redefine the landscape of IT Financial and Administrative Managed Services for legal and professional service firms As pioneers in the industry we are driven by a relentless commitment to excellence Join Our Team and Be a Catalyst for Change We don t just follow industry standards we set them Our dynamic workplace thrives on pushing boundaries and embracing challenges We are more than a workplace we are a community of forward-thinkers dedicated to shaping the future Position Overview As a member of the Service Desk Team you will be the first point of contact for clients experiencing technical issues You will diagnose problems quickly and accurately while performing standard preliminary research You will use a variety of remote access user admin and related tools At Frontline Managed Services we understand that not everyone comes to us with a wealth of IT experience That s why we provide industry-leading training to get you up to speed What You ll Do Serve as the initial contact for reporting technical issues and answering questions regarding upgrades installations and other software hardware network issues Effectively communicate with requesters in a clear positive and professional manner in accordance with frontline MS script spelling grammatical and related guidelines Accurately diagnose client technical issues gather the necessary information and perform standard preliminary research using all relevant available resources Effectively implement the steps found in available resources by following the instructions and using a variety of remote access user admin and related tools Clearly and thoroughly document requests for assistance in our ticket management system and track incidents through to resolution escalation per client guidelines Escalate unresolved issues to Team Leads Identify potential outages and other problems via information gathering ticket trends etc and communicate the information to Team Leads in a timely manner What You Bring Bachelor s degree is a must 2 years of general office experience 2 years of customer service experience Dexterity in using the computer keyboard and mouse while seated at a desk is required Specific vision abilities required by this job include close vision depth perception and ability to focus Ability to perform computer functions and to operate basic office equipment Must be able to speak English clearly and be articulate via calls be able to read and write English Not Sure You Meet Every Requirement We know that great candidates may not match every qualification listed If you re excited about the role and believe you could be a strong fit we encourage you to apply We value potential and a growth mindset as much as experience Join Us At Frontline Managed Services we celebrate different backgrounds experiences and perspectives We are committed to building a team that reflects the clients and communities we serve We are an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status

📌 Service Desk Analyst - South Goa (Margao)
🏢 Frontline Managed Services
📍 Margao