Job description We are seeking a proactive and analytical business analyst with 4 years of experience in the logistics or transportation domain with robust expertise in CRM systems and Agile project environments The ideal candidate will be responsible for gathering business requirements preparing detailed documentation BRD FRD creating user stories and supporting product development through Jira Confluence wireframes flowcharts and traceability matrices Key Responsibilities Gather analyze and document business requirements from logistics stakeholders such as operations dispatch fleet management warehousing and customer service teams Prepare Business Requirement Documents BRD and Functional Requirement Documents FRD to align IT solutions with business goals Develop and maintain detailed user stories and acceptance criteria and participate in backlog grooming sessions Create process flow diagrams system interaction maps and wireframes for features like load booking tracking POD driver payments CRM ticketing etc Use a traceability matrix to track requirements across the lifecycle and ensure nothing is missed during delivery Actively participate in Agile ceremonies sprint planning daily standups demos and retrospectives Work closely with cross-functional teams developers QA product owners and SMEs using Jira and Confluence for task tracking and documentation Support CRM integrations help desk modules and logistics dashboards by defining precise workflows and API-related requirements Assist in preparing UAT test cases coordinating stakeholder reviews and ensuring successful feature rollouts Required Skills Experience 4 years of Business Analyst experience with at least 2 years in the logistics supply chain or transport sector Hands-on experience with CRM platforms and customer support ticketing systems e g Zoho CRM Salesforce Freshdesk Strong documentation skills in BRD FRD wireframes and process flow diagrams Proficient in Jira Confluence MS Visio Lucidchart and wireframing tools e g Balsamiq Figma Good understanding of Agile Scrum methodology and ability to manage sprint-level requirements Experience in creating and maintaining traceability matrices Strong interpersonal and communication skills for cross-team collaboration Preferred Qualifications Domain knowledge of freight movement trip creation driver assignments POD invoicing and settlement flows Familiarity with logistics ERP or TMS systems Agile certification e g CSM CSPO or logistics certifications are a plus Job Type Full-time Job Type Full-time Pay 35 000 00 - 40 000 00 per month Benefits Food provided Provident Fund Work Location In person

📌 Business Analyst – Logistics Domain (crm & Agile) Immediate Joiner (Tamil Nadu)
🏢 Truckrr Information Services Private
📍 Tamil Nadu