Job Summary Primary responsibility for ensuring accurate and timely completion of CDD applications renewals identification of required documentation sourcing of underlying documents and maintenance of eCDD static data Key Responsibilities Work closely with makers to improve quality of profiles through coaching and mentoring Conduct need based refreshers and training for the team Engage with RMs IMO and clients as required obtaining any missing documentation Understand and comply with all relevant policies and procedures issued by the Group Build strong rapport with RM s IMO Risk Managers and FCC and engage with them to resolve any issues as and when needed Work closely with SME on any current system change and implementation Work with Leads and SME to identify process improvements Engage with CST and CRAM to resolve issue and arrive at a right solution Processes Primary responsibility for ensuring accurate and timely completion of CDD applications renewals identification of required documentation sourcing of underlying documents and maintenance of eCDD static data People Talent Team working - Effectiveness of risk control covering for other team members of CDD team Coaching and mentoring effectiveness and quality scores of mentees Additional responsibilities taken over and above BAU deliverables Risk Management Awareness of priorities - understanding of deadlines and risk associated with exceptions in CDD documentation Governance Awareness of priorities - understanding of deadlines and risk associated with exceptions in CDD documentation Key stakeholders Global Segment Heads RMs IMO and CDD Risk Managers Qualifications A focused individual who is an excellent communicator with good team skills who has the ability to influence others by showing initiative and creativity 5-7 years experience in Financial Services Industry preferred to have relevant experience to current role Understanding of the Financial Services and its various underlying products Experience in AML domain desirable Problem Solving Skills - ability to think Out of the Box and independently work around issues that arise from time to time Knowledge of the CDD eCDD systems and processes and of the different requirements of certain countries desirable Skills and Experience Banking Domain knowledge MS Excel Office Suite Communication Time Management About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 40368