Role Summary You will own the end-to-end operational onboarding and life-cycle management of all third-party 3P content partners feeding Elsevier s AI products Acting as the central orchestrator between partner organizations and our internal Product Engineering Legal and Finance teams you will ensure content flows efficiently contracts progress smoothly through internal processes and stakeholders always know where we are against ingestion targets Scope note Individual contributor no direct reports Contract negotiation handled by Business Development you shepherd agreements through Legal Salesforce Most partners are in North America and Europe occasional business-hours overlap meetings required Growth path may evolve toward Product Manager role Key Responsibilities Content Provider Management Own day-to-day relationship and SLA adherence for 100 live providers across journals books and OA aggregators Ensure compliance with internal standards and timelines Coordinate monthly ingestion QA sign-off and payment cycles via Salesforce and Finance Continuous Improvement and Scale Drive workflow optimization reduce average onboarding time Track and manage content ingestion and delivery pipelines Proactively identify bottlenecks or operational inefficiencies Investigate and works with appropriate internal teams and external partners to address and resolve issues Lead rollout of automated contract flows and maintain playbooks for current partner types Data and Reporting Publish monthly Tableau dashboards on ingestion volume vs targets partner health and revenue share Escalate risks early and maintain a transparent knowledge-base for internal stakeholders Supports the creation of and maintenance of a centralized knowledge base to support stakeholder transparency and accountability Required Qualifications 3 yrs in content operations or partner enablement within publishing or SaaS Proven program-management skills across functions Working knowledge of Salesforce or comparable CRM workflows Data fluency can interpret dashboards Tableau Power BI and spot anomalies Strong stakeholder communication and issue-resolution abilities Familiarity with digital content licensing concepts rights metadata revenue share a plus Nice-to-Haves Experience with AI-powered discovery STM content or open-access aggregation Exposure to product development methodologies and software e g JIRA Confluence Working Environment Location Remote or hybrid within North America or Europe time zones Travel 10 for occasional partner or team off-sites Reports to Director of Product Management partners daily with Business Development Engineering Legal and Finance Why Elsevier You ll sit at the heart of our strategy to transform trusted research content into AI-ready assets enabling breakthrough discovery for millions of scientists worldwide Your operational excellence will directly accelerate that mission Ready to streamline how the world s research enters the AI era Apply with your resume and a brief note highlighting a process improvement you spearheaded in a prior role We are committed to providing a fair and accessible hiring process If you have a disability or other need that requires accommodation or adjustment please let us know by completing our or please contact 1-(phone hidden) Criminals may pose as recruiters asking for money or personal information We never request money or banking details from job applicants Learn more about spotting and avoiding scams Please read our We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race color creed religion sex national origin citizenship status disability status protected veteran status age marital status sexual orientation gender identity genetic information or any other characteristic protected by law USA Job Seekers

📌 Ai Content Partnerships Manager (Chennai)
🏢 Relx
📍 Chennai