Line of Service Advisory Industry Sector Not Applicable Specialism Salesforce Management Level Senior Manager Summary At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an workplace where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Responsibilities Be 100 billable on client engagements this means minimum 125 hrs billable avg month minimum 1 500 hrs billable p a Expertise in Sales Service Community and Marketing Cloud as a minimum Expertise in either FSL or CPQ Able to own lead and carry out related data migration planning and preparation activities Elicit requirements from users customers in line with project scope applying appropriate methods e g 1-2-1 interviews workshops questionnaires user shadowing etc Document As-Is and To-be processes of high quality that can be presented to customers Carry out Gap Analysis and produce documentation of high quality that can be presented to customers Identify and explore opportunities for service and business improvements for the client Solve problems and challenges and make or contribute to disciplined decisions based on available information Accurately translate requirements elicited from the client into detailed User Stories and corresponding Acceptance Criteria Able to recommend suitable solutions participate and contribute in Solution Design Be a point of contact for the developing team to clarify any questions on requirements Plan design manage and execute tests on solutions build on smaller engagements where no QA is assigned or contribute to these activities carried out by a senior or QA resource Configuration of Salesforce using OOTB features Perform and own sprint demo s Show Tell sessions Playback sessions to clients Generate UAT scripts for the clients implementation on smaller engagement where no QA is assigned or contribute to generation of UAT scripts generated by the QA resource Be point of contact for the client during UAT categorize issues following the defect management process and work with the development team to resolve the issues bugs Depending on size of the engagement you may be the sole contact or part of a larger team Generate and deliver training material as needed Story validation pre QA to ensure the correct scenarios are tested Use IT systems to keep track of resources and project progress e g LucidChart Smartsheet etc Ensure Delivery standards and practices are met by you Be point of contact for your Project Manager to ensure that timelines in the project plan are met For smaller delivery engagements plan the project this does include setting of Milestones defining Roles and Responsibilities RACI and timelines in accordance with the needs of the client This also includes scope management Be point of contact for your project team and resolve any blockers the team is encountering if no dedicated PM Build a good relationship with Stakeholders this will be the client but also 3rd party solution providers Keep existing certifications up to date in a timely manner within 1 month as soon as refresher maintenance exams become available Salesforce and other as applicable Keep up to date with technical trends and obtain relevant certifications on Salesforce and other tools as agreed with your line manager During Hypercare - be point of contact for the allocated period to understand criticality of issues categorize using the defect management process and manage issues them to completion Participate in interviewing candidates for team growth Help upskill technical members of the delivery team on delivery standards and practices Work with TL s and TA s around preparation of demo material relating to releases Assess customers orgs and tailor demo s relating to releases and carry out demos to the customer Propose improvements around streamlining ways of working by Consultants both internally and for customers where appropriate e g templates with points questions depending on cloud Minimum 2 improvement proposals within a 6 month period Minimum Certifications Salesforce Admin Sales Cloud Service Cloud Community Cloud Marketing Cloud FSL or CPQ certified 2 or more Superbadges per quarter 1 or more Superbadges per quarter Mandatory skill sets Solution Design Sales Service Community and Marketing Cloud FSL or CPQ UAT scripts Preferred skill sets Solution Design Sales Service Community and Marketing Cloud FSL or CPQ UAT scripts Years of experience required 12years Education qualification BE BTECH Education if blank degree and or field of study not specified Degrees Field of Study required Bachelor of Technology Bachelor of Engineering Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills Solution Architecture Optional Skills Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Coaching and Feedback Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Influence Innovative Design Intellectual Curiosity 26 more Desired Languages If blank desired languages not specified Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date October 14 2025

📌 In Senior Manager Solution Architect Sfdc Advisory Mumbai (India)
🏢 PwC
📍 India