At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about We re seeking a skilled and motivated Senior Technical Support Engineer to join our fast-paced Application Operations team This role is ideal for someone passionate about infrastructure performance optimization and automation in cloud-native environments You ll be working on mission-critical systems deployed across AWS supporting high-scale applications and collaborating with cross-functional teams to deliver robust solutions How will you make an impact You ll be responsible for Designing and implementing infrastructure and systems for metrics monitoring alerting deployment and logging Setting up new environments and deploying solutions across multiple stages Test Prod Building proactive monitoring and alerting services Automating tasks using Ansible Python Perl and other scripting languages Investigating performance and stability issues internally and at client sites Tuning Actimize Platform AIS and RCM OS application servers and databases for optimal performance Identifying performance bottlenecks and conducting root cause analysis Participating in performance-related design reviews Configuring and optimizing instances and web servers e g adjusting connection limits request queuing thresholds Providing AWS troubleshooting support across EC2 S3 IAM ASG ELB CFN VPC DX VPN Supporting and implementing infrastructure and application deployments alongside Technical Operations teams Handling high-severity incidents spanning multiple AWS services Developing scripts and tools to automate AWS resource deployment with minimal manual intervention Driving customer communication during critical events Providing on-call support and working flexibly in a 24x7 shift environment Have you got what it takes 4 years of relevant experience in DevOps Infrastructure Operations or Application Support Strong troubleshooting and problem-solving skills Expertise in performance tuning root cause analysis and bottleneck mitigation Hands-on experience managing 2-tier 3-tier applications Proficiency in scripting languages Ansible Perl Python Ruby Shell PowerShell Solid understanding of AWS core services and container orchestration Kubernetes Experience with databases SQL Oracle Postgres Cassandra Familiarity with ELK Splunk Kafka and middleware technologies Tomcat WebLogic WebSphere Exposure to APM tools like AppDynamics and Dynatrace Experience in Java performance testing and tuning Collaboration with architecture teams for hardware sizing Strong communication skills both written and verbal Additional Skills Desired Cloud and application-level security experience Agile Sprint development model exposure Experience with incident management tools like OpsGenie AlertOps PagerDuty OpenDuty Troubleshooting Java and database performance issues What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of work from home each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8771 Reporting into GroupManager Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law