Floor Manager cum Social Media support Key Responsibilities Floor Management Supervise daily front-of-house operations ensuring smooth service and customer satisfaction Greet and interact with customers address feedback and resolve complaints professionally Coordinate with kitchen and service staff to maintain timely service and high-quality standards Train guide and motivate staff to deliver excellent hospitality Monitor hygiene cleanliness and safety standards across the restaurant Manage reservations table allocations and special customer requests Social Media Management follow and Execute engaging social media content strategies across platforms Instagram Facebook etc Capture and post photos videos of dishes ambience events and special promotions Respond promptly to customer queries comments and reviews online Plan and run digital campaigns to increase brand visibility and footfall Collaborate with the management team for seasonal promotions and campaigns Requirements Proven experience in restaurant floor management and or customer service Strong understanding of hospitality customer handling and team leadership Familiarity with social media platforms and content creation Basic photography videography skills are an added advantage Excellent communication and interpersonal skills Ability to multitask and balance both operational and digital responsibilities Flexibility to work evenings weekends and holidays as required Preferred Qualifications Bachelor s degree diploma in Hospitality Management Marketing or related field Prior experience in F B industry and social media management Fluency in English and Malayalam Compensation Competitive salary based on experience Performance-based incentives Complimentary meals during shifts Job Type Full time Pay 15 000 00 - 25 000 00 per month Benefits Food provided Work Location In person

📌 Floor Manager At Restaurant (Kerala)
🏢 Dock Productions Pvt.Ltd
📍 Kerala