Job Title Head of Operations Location South East Asia Srilanka India Hybrid Type Full-time Reports to CEO Co-Founder About Us We are a mission-driven startup reshaping student travel through immersive safe and transformative experiences for young travelers aged 16-23 Think experiential learning meets global exploration all curated with passion precision and purpose We aim to create journeys that inspire curiosity build global perspective and foster personal growth As we build the foundation of our business we are looking for a Head of Operations to lead and scale our operational backbone This is a unique opportunity to shape the future of student travel from the ground up Role Overview The Head of Operations will be responsible for designing implementing and optimizing all operational aspects of our travel programs from partner logistics and itinerary management to customer service and safety protocols You ll be the architect of reliability and excellence ensuring every trip runs smoothly and delivers exceptional value and experience Key Responsibilities Operational Leadership Design and implement end-to-end operations workflows covering pre-departure planning on-trip execution and post-trip feedback Establish scalable operational processes for program planning staffing logistics vendor coordination and emergency response Build and manage SOPs across regions seasons and program types Team Management Recruit train and lead a cross-functional operations team incl trip coordinators travel managers and support staff Establish a performance-driven culture with clear metrics accountability and continuous improvement Partner Vendor Management Source onboard and manage local partners and travel vendors across destinations transport accommodation activities etc Negotiate contracts and service-level agreements ensuring quality cost-efficiency and compliance with safety standards Customer Experience Safety Define and implement customer service processes including pre-trip communication on-ground support and incident management Champion traveler safety by developing robust risk management protocols and ensuring local partner compliance with safety norms Maintain 24 7 support readiness during travel seasons Systems Tools Select and implement technology tools for itinerary planning CRM logistics and customer communication Leverage data to track operational KPIs and optimize performance e g trip NPS cost per traveler on-time readiness Cross-Functional Collaboration Work closely with Product Sales and Marketing to ensure operational feasibility of new programs and destinations Contribute to program innovation by offering operational insights on traveler trends feedback and logistical possibilities What We re Looking For Experience Skills 7 years of operations or logistics leadership experience ideally in travel education or youth-focused programs Proven track record in managing complex multi-country operations Deep understanding of international travel logistics visa and compliance requirements and vendor management Strong team-building and leadership experience Crisis management skills with the calm and clarity to act rapid under pressure Mindset Values Mission-driven Passion for experiential learning youth empowerment and global citizenship Process-oriented yet adaptable Able to create structure in ambiguity Customer-obsessed Committed to delivering exceptional safe and life-changing experiences Globally savvy Comfortable working across cultures and time zones Bonus Previous experience with student travel organizations like EF WorldStrides or Rustic Pathways Fluency in multiple languages Familiarity with risk management and safeguarding protocols for minors and young adults Why Join Us Be part of a founding team shaping a meaningful and fast-growing category Build a values-driven culture from the ground up Work with a passionate team that believes in the power of travel to transform lives Enjoy adaptable work travel perks and the chance to create impact at scale Job Type Full-time Pay 65 000 00 - 100 000 00 per month Schedule Weekend availability Willingness to travel 50 Required Work Location In person

📌 Head Of Operations (Karnataka)
🏢 The Green Lion Travel
📍 Karnataka