Business Unit MEDHOST provides market-leading enterprise departmental and healthcare engagement solutions to healthcare facilities nationwide Our integrated product portfolio includes intuitive cloud-based clinical financial and operational systems including YourCare Everywhere a robust consumer health and wellness engagement platform Our wide range of services including hosting outsourcing marketing and consulting is transforming how clinicians and hospital leaders operate and collaborate driving measurable operational clinical and financial improvements in healthcare IT Job Summary The Software Deployment Upgrade Analyst is responsible for overseeing and executing software system upgrades ensuring they are performed efficiently accurately and with minimal disruption to customer environments Primary Functions Stage EDIS release upgrades and verify versions Upgrade EDIS test servers and perform production upgrades for MEDHOST EDIS customers Conduct post-upgrade validation checks e g server reboots service status Troubleshoot EDIS test server issues and collaborate with escalation resources Coordinate upgrade activities across teams and stakeholders Monitor dayend before and after release upgrades Perform pre-installation checks and respond to upgrade-related inquiries Monitor upgrades via the version control panel Escalate issues to development or appropriate support teams Maintain detailed records in Salesforce including upgrade tasks errors timestamps and locks Manage contract document uploads and validations as needed Send enterprise release images and conduct preloads Restart Linux services or servers during US CST overnight hours when required Address software deployment case backlog Manage team email and shared inbox in a timely and accurate manner to ensure customer satisfaction Collaborate with management on project execution Attend relevant MEDHOST or job-related training sessions Work flexible hours including nights weekends and holidays Perform additional duties as needed to support MEDHOST clients Work Mode Remote Shift Timings 10 30am to 7 30pm IST - Tuesday to Saturday Location Remote What We Are Looking For 3-5 years of experience with IBM iSeries AS400 training available but strongly preferred Familiarity with Linux and Tomcat services Proficiency in Microsoft Office Word Excel PowerPoint Outlook and IIS Preferred experience in Microsoft Server and SQL Server administration Ability to maintain confidential information Strong customer service orientation with a sense of urgency and escalation capability Eligible background per company hiring standards What Would Make You Stand Out MEDHOST Customer Support experience is a plus Soft Skills Behavioural Skills Strong critical thinking and proactive approach Excellent written verbal and proofreading skills Detail-oriented well-organized and capable of multitasking Flexible professional and calm under pressure Perks Annual Public Holidays as applicable 30 days total leave per calendar year Mediclaim policy Lifestyle Rewards Program Group Term Life Insurance Gratuity and more