Denzour Nutrition is seeking a proactive Customer Support Executive to manage customer interactions and support operations for our Amazon India store Shopify store and other online marketplaces The ideal candidate will handle inquiries manage returns refunds optimize product listings coordinate logistics track performance metrics and work cross-functionally to support customer delight and brand credibility in health wellness ecommerce Role Overview Customer Support Executive responsible for delivering world-class support across Amazon India Shopify storefront s and other marketplaces in India Aims to ensure customer satisfaction operational efficiency and brand trust Key Responsibilities Customer Support Communications Respond promptly via email Amazon Messaging Shopify Chat Email and social media to queries concerning orders shipping returns refunds product information and complaints Handle returns replacements refunds and escalations following policy timelines and guidelines Engage with ratings and feedback left on Amazon and Shopify proactively resolving issues and encouraging positive reviews Integrate Shopify with backend systems apps troubleshoot sync issues and ensure accurate inventory order data flow e g via ShopifyAmazon connectors Order Inventory Coordination Track orders daily liaise with fulfilment centres logistics partners or 3PLs to ensure timely dispatch and delivery Perform daily inventory reconciliation update system stock accordingly and coordinate replenishments or returns-to-vendor RTV processes Reporting Performance Tracking Monitor KPIs order volume delivery times return rates customer satisfaction response turnaround time Prepare periodic reports and suggest process or policy improvements to reduce returns and increase customer satisfaction Stay up-to-date with Amazon Shopify policy changes feature updates and best practices Qualifications Skills Experience 1-3 years in customer support roles focused on Amazon India Shopify or other Indian International marketplaces e g Flipkart Myntra Technical Proficiency Comfortable with key platform tools Amazon Seller Central including FBA messaging performance dashboards Shopify Admin third-party marketplace integrations Familiar with SEO keyword optimization tools MS Excel Google Sheets for data tracking and reporting Soft Skills Excellent written and verbal English with customer-empathetic tone and clarity Attention to detail multi-tasking ability and solid problem-solving mindset in fast-paced ecommerce operations Education Extras Degree in Business Commerce Marketing or related field or relevant experience Desirable Attributes Prior experience coordinating with 3PL warehouses and managing Indian courier partners Basic understanding of digital marketing PPC coupons promotion setup and content marketing tools email workflows social platforms Job Types Full-time Permanent Pay 11 479 22 - 22 000 00 per month Benefits Provident Fund Schedule Day shift Language English Preferred Hindi Preferred Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Support Associate (New Delhi)
🏢 Denzour Nutrition
📍 New Delhi