Job Title Customer Relationship Manager Location Vadodara Experience 1 Years Education Any Graduate Employment Type Full-time COMPANY INTRODUCTION iServeU is a up-to-date banking infrastructure provider in APAC region empowering financial enterprises with embedded fintech solutions for their customers iServeU is one of the few certified partners with National Payment Corporation of India NPCI VISA for various products iServeU also provides a cloud-native micro services-enabled distributed platform with over 5000 possible product configurations with a low code no code interface to banks NBFCs Fintech and other regulated entities o We process around 2500 transactions per second by levering distributed auto scale technology like K8 o Our core platform combines of 1200 micro services o Our customer list includes Fintech start-ups top tier private banks to PSU bank We operate in five countries and help customers constantly change the way financial institutions operate and innovate o Our solutions currently empowers over 20 banks and 250 enterprises across India and abroad o Our platform seamlessly manages the entire transaction lifecycle including withdrawals deposits transfers payments and lending through various channels like digital branch agents Our team of 500 employees with over 80 in technology roles is spread across offices in Bhubaneswar Bangalore and Delhi We have raised 8 million in funding to support our growth and innovation For more details visit www iserveu in We are looking for a proactive and customer-focused Customer Relationship Manager to join our team in Vadodara The ideal candidate will serve as the primary point of contact for our partner banks ensuring smooth communication and resolution of any issues or concerns they may face Key Responsibilities Act as a liaison between the company and partner banks Address and resolve queries issues or concerns raised by bank representatives promptly and effectively Build and maintain strong long-term relationships with key stakeholders Maintain accurate documentation and reports of customer interactions Coordinate with internal teams to ensure timely resolution of issues Escalate unresolved issues to the appropriate departments as necessary Share feedback and suggest improvements to internal processes based on client inputs Requirements Essential Skills Excellent communication skills in English and Hindi both verbal and written Working knowledge of Microsoft Excel basic data entry filters formatting etc Strong interpersonal and relationship-building skills Problem-solving attitude and the ability to remain calm under pressure Willingness to learn and adapt in a fast-paced environment Preferred Profile Minimum 1 year of experience in a customer-facing or relationship management role Previous experience in banking fintech or customer support is a plus If you are enthusiastic about building meaningful relationships and want to be part of a growing team we d love to hear from you