ABOUT US We are Alter Domus Meaning The Other House in Latin Alter Domus is proud to be home to 85 of the top 30 asset managers in the alternatives industry and more than 5 000 professionals across 23 countries With a deep understanding of what it takes to succeed in alternatives we believe in being different Invest yourself in the alternative and join an organization where you progress on merit where you can speak openly with whoever you are speaking to and where you will be supported along whichever path you choose to take Find out more about life at Alter Domus at careers alterdomus com Alter Domus is currently seeking an Application Support Engineer to join our team This is a highly visible position that will require daily interaction with business users to provide support for troubleshooting and resolving issues handling ad hoc service requests and managing releases You will work closely with our Engineering and Product Teams to deliver best-in-class support to our growing user base This is a unique opportunity to participate in a stable and fast-growing business which has a demonstrated track record of career advancement and rewarding talent Responsibilities Provide Level 1 2 support including problem replication documentation triage and resolution of issues Adhere to established Service Level Agreements SLAs for response and resolution times ensuring timely and effective support for all user inquiries and issues Serve as the primary point of contact for Saas users Service Delivery and Onboarding teams regarding support needs Utilize ServiceNow to monitor the support queue and document all product support issues raised Perform high level and detailed data analysis of financial data from private equity clients from a variety of sources including General Ledger systems Excel spreadsheets and proprietary or legacy systems and aligning to the CapAssure data formats and database structures Be part of a global and dynamics Applications Services team Collaborate with software development team to research and identify permanent solutions to recurring issues Understand underlying data models in the system to troubleshoot and track down anomalies issues Execute maintain and enhance existing SQL queries for everyday system configuration requirements across various client deliverables within the product pipeline Ensure all issues are properly logged and provide prompt and clear feedback on error resolutions Maintain and update technical knowledge documentation Exhibit a customer-oriented attitude our associates understand that putting customers first is part of the team s DNA Demonstrate the ability to progress your technical and business skills Provide accurate and timely resolution of issues escalating when necessary Occasionally participate in the resolution of high-severity issues that arise outside of normal business hours as needed Escalate and communicate outage notifications in a timely manner to internal users Seek opportunities to learn automate document share educate and improve processes where appropriate Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability YOUR PROFILE What we ll look for on your CV Bachelor sin Computer Science Engineering or a related field or equivalent work experience Experience in the Financial Services industry is highly desirable 3 years of proved experience in supporting software applications ideally in the finance sector Experience with Service Now or any ticketing tool writing and executing SQL queries against relational databases Proficient in Python PowerShell and SSRS Experience working with JSON data structures Experience working with Service-Now Excellent academic background with solid critical thinking communication and collaboration skills Highly analytical with strong problem-solving abilities Proficiency in English verbal and written Strong experience with Microsoft SQL Server including SQL and stored procedures Bonus Skills Experience Familiarity with C ASP NET MVC HTML JavaScript CSS NET 4 5 or later Experience debugging software in an integrated development environment Familiarity with Redmine Jira or other modern project issue management systems General understanding of object-oriented programming Knowledge of SQL query optimization techniques and indexing strategies to enhance database performance WHAT WE OFFER We are committed to supporting your development advancing your career and providing benefits that matter to you Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career with resources tailored to your ambitions and resources from LinkedIn Learning Our global benefits also include Support for professional accreditations such as ACCA and study leave Flexible arrangements generous holidays birthday leave Continuous mentoring along your career progression Active sports events and social committees across our offices Support with mental physical emotional and financial support 24 7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word We are in the business of equity in every sense of the word For us this means taking action to ensure every colleague has equal opportunity valuing every voice and experience across our organisation maintaining an inclusive culture where you can bring your whole self to work and making Alter Domus a workplace where everyone feels they belong We celebrate our differences and understand that our success relies on diverse perspectives and experiences working towards shared goals and a common purpose Thanks to the work of our Group DE I Committee and network of DE I Champions we empower all of our people to be truly invested in the alternative We are committed to ensuring an inclusive recruiting and onboarding process Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you Alter Domus Privacy notice can be reviewed via Alter Domus webpage https alterdomus com privacy-notice LI-HYBRID

📌 Application Support Engineer (Telangana)
🏢 Alter Domus
📍 Telangana