Website Management • Manage and maintain the company’s e-commerce website and mobile interface.

- Ensure the website is updated with the latest products, prices, offers, banners, and promotional campaigns.
- Monitor website performance, uptime, speed, and functionality issues.
- Coordinate with developers or IT vendors for bug fixes, updates, and recent feature implementation. Product &
- Catalog Operations • Create, upload, and manage product listings for 2-wheeler accessories and riding gear products.
- Ensure product descriptions, specifications, compatibility details, images, and SEO content are accurate.
- Maintain category structure, filters, product tags, and search optimization. Inventory &
- Order Management • Coordinate with the Inventory and Purchase teams to ensure stock availability is accurately reflected on the website.
- Monitor inventory synchronization between ERP, warehouse, and website.
- Oversee order flow from website confirmation to dispatch and delivery.
- Handle backorders, cancellations, returns, and replacement coordination.

Customer

Experience • Ensure a smooth online shopping experience for customers.





- Monitor customer complaints related to website issues, payment failures, order tracking, and product information.
- Work closely with the Customer Care team to resolve escalations quickly. Sales &
- Performance Monitoring • Track daily website sales, conversion rates, traffic, cart abandonment, and other e-commerce KPIs.
- Prepare daily, weekly, and monthly operational reports.
- Suggest improvements to increase online sales and operational efficiency.

Marketing

Coordination • Coordinate with the Marketing and Media teams for campaign launches, seasonal offers, and promotional activities.

- Ensure landing pages, discount codes, and promotional banners are activated correctly.
- Support SEO, Google Ads, Meta Ads, and marketplace campaign execution from an operations perspective. Payment &
- Logistics Coordination • Monitor payment gateway transactions and resolve payment reconciliation issues.
- Coordinate with courier and logistics partners for shipment updates and delivery performance.
- Ensure order tracking information is updated for customers.

📌 Website Operation Manager (Bengaluru)
🏢 Autonity
📍 Bengaluru