- Process Name: KLM Voice Process (International Airline Support)
- Work Schedule: 5 Days Working | Rotational Shifts & Rotational Offs
Eligibility Criteria
- Graduates (Fresher or Experienced)
- Undergraduates with a minimum of 6 months of relevant experience
- Excellent English communication skills (Verbal & Written)
- Basic computer literacy, active listening, and problem-solving skills
Responsibilities
- Manage international calls with airline clients
- Provide exceptional customer service through voice processing
- Execute international voice processes at call center level
- Handle international BPO requests
Interview Process & Assessment
- HR Screening Round
- SVAR Assessment (Required score: 55+)
- Typing Test (Minimum 25 WPM with 90% accuracy)