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for Collection & Recovery Executive:
Job Title: Collection/Recovery Executive
Department: Collections & Recovery Executive
Location: Noida, UP
Role Summary
Responsible for contacting customers with overdue accounts, negotiating repayment, and recovering outstanding dues while maintaining customer relationships and adhering to RBI/FEMA & company compliance guidelines.
Key Responsibilities
- Portfolio Management: Handle assigned bucket X-day to 90+ DPD accounts for retail/credit card/personal loan/auto loan products
- Customer Contact: Reach out to delinquent customers via phone.
- Negotiation & Recovery: Negotiate payment plans, settlements within approved authority matrix, and drive recoveries to meet monthly targets
- Skip Tracing: Locate and contact customers who are untraceable using field verification and reference checks
- Documentation: Update disposition codes, PTP dates, customer feedback in CRM/collector app daily. Issue receipts and maintain collection records
- Compliance: Follow Fair Practice Code, RBI recovery guidelines. No harassment,
no calls outside 8 AM7 PM. Maintain professionalism on all calls/visits
- Coordination: Work with legal, field agencies, and repo teams for hard bucket accounts. Initiate legal notice process where required
- Reporting: Submit daily collection reports, cash deposit slips, and weekly performance updates to Team Lead
Key Requirements
- Education: Graduate in any discipline; 12th + relevant exp also considered
- Experience: 06 months 2 years in collections, tele calling, BFSI sales, or recovery. Freshers with valuable communication may apply
- Skills: Strong negotiation & persuasion, fluency in Hindi + local language, basic English. MS Excel & CRM knowledge preferred
KPIs
- Resolution Rate: % of accounts resolved vs assigned
- Collection Efficiency: Amount collected vs target
- PTP Conversion: Keep/Follow-up % on Promise-to-Pay
- Compliance Score: Zero complaints/audit observations
Compensation: Fixed salary + performance incentives + conveyance for field