:

We are seeking a highly motivated and technically skilled individual for our Payment Gateway Technical Support team. As a Technical Support Executive, the selected candidate will be responsible for:

- Providing technical support to clients through various channels like email, phone, tickets, and live chat.

- Assisting clients with troubleshooting issues related to Payment Gateway integration, transactional queries, and system functionality.

- Conducting merchant training sessions.

- Documenting, escalating, and coordinating to resolve issues efficiently.

- Staying updated on the latest technology and Payment Gateway services.

Responsibilities:

- Respond to customer inquiries and issues via phone, email, tickets, and live chat.

- Work in rotational shifts to provide 24X7 support.

- Troubleshoot issues related to Payment Gateway integration.





- Assist with the integration and configuration of the Payment Gateway.

- Resolve merchant complaints professionally and in a timely manner.

- Monitor and ensure the health of the Payment Gateway.

Skills &

Qualifications Required:

- Bachelor's degree in Computer Science or a related field.

- Valuable written and verbal communication skills.

- Ability to explain technical information to non-technical individuals.

- Ability to multitask and prioritize in a fast-paced environment.

- Male candidates only

Bond/Shifts

- 2 years Bond-Yes

- Rotational shift-Morning, Afternoon and Night

- Working Days- 5 days a week (Roster shift hence might have to work on a week off but will be assigned a comp off)

📌 Walk-in || Technical Support Executive (Pune)
🏢 AvenuesAI
📍 Pune