The Fern Goregaon An Ecotel 5-Star Hotel Location Goregaon Mumbai India Department Operations Reports to General Manager About The Fern Goregaon An Ecotel 5-Star Hotel The Fern Goregaon is a distinguished 5-star eco-friendly hotel in Mumbai renowned for blending luxury with sustainability As part of The Fern Hotels Resorts we are committed to delivering world-class hospitality while prioritizing environmental responsibility We are seeking a dynamic and experienced Duty Manager to oversee operations ensure exceptional guest experiences and uphold our commitment to eco-luxury Job Summary The Duty Manager is responsible for managing the hotel s daily operations during assigned shifts ensuring seamless service delivery guest satisfaction and adherence to 5-star standards This role involves supervising staff resolving guest concerns driving sustainability initiatives and maintaining operational excellence in a fast-paced luxury environment Key Responsibilities Guest Experience Excellence Deliver personalized high-touch service to ensure exceptional guest satisfaction in line with 5-star standards Handle guest inquiries special requests and complaints promptly and professionally ensuring positive resolutions Monitor guest feedback through reviews and surveys implementing strategies to elevate the guest experience Operational Leadership Oversee daily operations of all departments including front office housekeeping food and beverage and concierge services during assigned shifts Conduct regular inspections of guest rooms public areas and facilities to ensure impeccable presentation and functionality Coordinate with department heads to streamline operations and address any challenges swiftly Team Supervision Lead motivate and supervise shift staff to deliver consistent high-quality service Conduct pre-shift briefings allocate tasks and ensure compliance with hotel policies and luxury service standards Identify training needs and collaborate with HR to enhance staff skills and performance Sustainability Commitment Champion The Fern s eco-friendly initiatives including energy conservation water management and waste reduction programs Educate staff and guests on sustainable practices to align with the hotel s Ecotel certification Monitor and report on sustainability metrics to ensure compliance with environmental goals Safety and Compliance Ensure adherence to health safety and fire regulations conducting regular safety audits and emergency drills Respond to emergencies or incidents promptly following established protocols and maintaining detailed records Uphold all legal and brand standards for a 5-star property Financial Oversight Monitor shift revenue including room sales F B outlets and spa services ensuring accurate billing and reporting Optimize operational costs by managing resources efficiently while maintaining luxury standards Assist in preparing shift reports and contributing to financial performance reviews Qualifications and Skills Education Bachelor s degree in Hospitality Management Business Administration or a related field Experience Minimum of 6 - 8 years in hotel operations with at least 2 years in a supervisory role within a 4-star or 5-star property Skills Exceptional leadership and team management abilities Superior communication and interpersonal skills with a focus on luxury guest interactions Strong problem-solving and decision-making skills in high-pressure environments Proficiency in hotel management systems e g Opera Innkey PMS and MS Office Knowledge of sustainability practices in luxury hospitality is highly desirable Attributes Charismatic detail-oriented proactive and committed to delivering 5-star service Availability Flexible to work rotating shifts including nights weekends and holidays Why Join Us Join a prestigious 5-star Ecotel recognized for its commitment to luxury and sustainability Opportunities for career advancement within The Fern Hotels Resorts a leading hospitality brand Competitive salary comprehensive benefits including health insurance and exclusive staff perks A collaborative eco-conscious work culture that values innovation and excellence How to Apply Interested candidates should submit their resume and cover letter to careers ferngoregaon com with the subject line Duty Manager Application - 5-Star Ecotel Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted The Fern Goregaon An Ecotel 5-Star Hotel is an equal opportunity employer committed to fostering diversity and inclusion Job Types Full-time Permanent Fresher Pay 30 000 00 - 35 000 00 per month Perks Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location In person