Company Description Join us at Accor where life pulses with passion As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5 600 hotels 10 000 restaurants and lifestyle destinations in 110 countries While each brand has its own personality where you will be able to truly find yourself they all share a common ambition to keep innovating and challenging the status-quo By joining us you will become a Heartist because hospitality is first and foremost a work of heart You will join a caring environment and a team where you can be all you are You will be in a supportive place to grow to fulfil yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet Hospitalityis a work of heart Join us and become a Heartist Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork Any matter which may affect the interests of the hotel should be brought to the attention of the Management Provide effective support to the team to enable them to provide effective and efficient services Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction Identify optimal cost effective use of the resources and educate the team on the same Ensure quality and appropriateness of customer service provided To maintain Front Office log book and shift reports Respond to inquiries and resolve problems in an effective manner Ensure all guests receive a swift smooth qualified and friendly check in and check out Ensure quality in all aspects of the job Maintain record of all banquet and any other functions in the hotel Liaise with other departments for the resolution of day-to-day administrative and operational issues Carry out other duties which naturally fall within the reasonable expectations of the post Adhere to the Procedures Standards Manual Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas Liaise with Housekeeping for the Room Status Handle additional responsibilities as and when delegated by the Management Qualifications Diploma Degree in Hotel Management or any other equivalent qualifications Additional Information Total 0-1 Years of experience in Hotel