Job Title Operations Associate Department Name Operations Experience required 1-3 Years Minimum Qualification Graduate Location Gurgaon Job Summary The Operations Associate Customer Service will be a key player in ensuring our customers receive outstanding support while contributing to the efficiency and effectiveness of our internal operations This role involves direct interaction with customers to resolve inquiries troubleshoot issues and provide information alongside supporting various operational tasks that enhance the overall customer experience and business flow The ideal candidate will possess a strong blend of customer service acumen problem-solving skills and an eye for process improvement Key Responsibilities Serve as the primary point of contact for customer inquiries via phone email and chat providing timely and accurate information and solutions Resolve customer complaints and issues efficiently and empathetically escalating complex cases to appropriate teams when necessary Maintain accurate customer records and document all interactions and resolutions in the CRM system Collaborate with internal departments to address customer needs and improve service delivery Assist in the development and implementation of customer service policies and procedures Identify recurring customer issues and suggest operational improvements to enhance customer satisfaction and reduce support volume Process customer requests orders and transactions accurately and in a timely manner Monitor service metrics and contribute to reports on customer service performance Participate in training sessions to stay updated on product knowledge service standards and operational changes Requirements Bachelor s degree in business administration Communications or a related field or equivalent practical experience 1-3 years of experience in a customer service operations or administrative support role preferably in a quick-paced environment Excellent verbal and written communication skills with a strong customer-first attitude Proven ability to multi-task prioritize and manage time effectively Proficiency in using CRM software e g Freshdesk and Microsoft Office Suite Excel Word Outlook Strong problem-solving abilities and attention to detail Ability to work independently as well as collaboratively within a team Adaptability and willingness to learn new systems and processes quickly Experience in NBFC or FinTech is a plus Job Type Full-time Pay 200 000 00 - 300 000 00 per year Schedule Day shift Work Location In person Speak with the employer 91 (phone hidden)