We are looking for a Service Manager (Icegate) to lead customer service operations, enhance service quality, and ensure seamless client management. The ideal candidate will take ownership of customer issues, drive KPI achievement, strengthen service processes, and build a high-performing support team.
Key Responsibilities
- Improve customer service experience and support organic growth.
- Take ownership of customer issues and ensure timely resolution.
- Manage client relationships and ensure KPI achievement.
- Develop and implement service procedures, policies, and standards.
- Maintain accurate records, reports, and documentation.
- Analyze service metrics and recommend improvements.
- Recruit, mentor, and develop customer service staff.
- Manage resources, monthly billing, and workflow priorities.
- Stay updated with industry trends and apply best practices.
Eligibility Criteria:
- Minimum Qualification: Graduate in any stream..
- 3+ years of managerial experience in customer service (calls & emails).
- Familiarity with incident management and chain management tools.
- Robust leadership, communication, and problem-solving skills.
- Proficiency in English and customer service software.
- Bachelor’s degree in business administration or related field.
Work Details
- Shift: As per business requirements
- Week Off: Sunday fixed off / rotational (depending on process)
- Industry: Customer Support
Indore
📌 Service Manager (Icegate) (India)
🏢 One Point one solutions
📍 India
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