Position- Customer Service Representative

Exp- Fresher-1 yrs

Notice Period- Immediate joiner- 15 days

Location- Hyderabad

Working days and Timing- 6 days

Skills- Telugu and Hindi/ English (mandatory), handle inbound/outbound calls, WhatsApp, and chat support, resolving customer issues and coordinating with internal teams, customer service and problem-solving

Role Overview:

We're looking for a Customer Support Executive to provide exceptional support to retailers and distributors via calls, WhatsApp, and chat. You'll resolve customer queries, assist newly onboarded users, coordinate with internal teams, and ensure a seamless customer experience.

Key Responsibilities:

- Handle customer queries through calls, WhatsApp, and chat.

- Support retailers and distributors with onboarding, app usage, and order-related assistance.

- Resolve issues related to orders, deliveries,



pricing, billing, and the app, escalating when required.

- Coordinate with internal teams to ensure timely issue resolution.

- Maintain accurate CRM/ticketing records and follow up until closure.

- Share customer feedback to improve products and processes.

Requirements:

- Graduate (or final-year student) with excellent communication skills.

- Fluent in Telugu and Hindi/English; English for internal communication.

- Solid customer service, problem-solving, and interpersonal skills.

- Comfortable using smartphones, WhatsApp, CRM tools, and basic computer applications.

- Ability to multitask, stay organized, and take ownership of customer issues.

📌 Customer Service Representative (India)
🏢 Arting Digital Private
📍 India