Venue : Tata Consultancy Services Limited, Gitanjali Park is IT/ITES SEZ, Plot-IIF/3, Action Area II, International Financial Hub (CBD), New Town, Rajarhat, Kolkata, West Bengal, 700156
Must Have :
- 10 years of experience in IT Service Delivery, Managed Services, or IT Operations.
- Proven experience managing enterprise customers and multi-technology environments.
- Strong track record in customer satisfaction, SLA achievement, and service improvement initiatives.
- Experience handling high-severity incidents and customer escalations.
- Solid experience in IT Service Delivery Management
- Expertise in ITIL processes (Incident, Problem, Change, Request Management)
- SLA/KPI Monitoring and Governance
- Customer & Stakeholder Management
- Service Review and Executive Reporting
- Team Leadership and People Management
- Vendor Management
- Risk and Escalation Management
- Operational Excellence and Continuous Improvement
- Excellent Communication and Presentation Skills