- Handle inbound and outbound calls and resolve client queries professionally.
- Follow up on leads and convert them into potential business opportunities.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Maintain a positive, confident, and persuasive approach during calls.
- Coordinate with the sales and operations teams to fulfill client requirements.
- Update client feedback and share insights with the team for improvement.
- Maintain proper documentation of all calls, conversations, and outcomes.
- Build and maintain long-term client relationships to encourage repeat business.
- Stay updated on company products, services, and industry trends.
- Ensure the confidentiality and security of client data and information.