- Strong knowledge in all areas of Microsoft Dynamics CRM, Power Pages
- Experience with Microsoft Dynamics 365 - strong understanding of sales processes, lead management, account management, contact management, and policy sales lifecycle
- Working knowledge of C#, .NET Framework, and JavaScript for custom development
- Experience with PowerApps (Canvas), PCF, Power Automate, Power Pages
- Experience with Microsoft Azure, Azure DevOps, and cloud technologies
- Experience with AI powered sales capabilities within the platform, including copilot, AI Agents, lead qualification, sales automation, and conversational AI (positive to have)