- Coordinate end-to-end patient journey from IPD admission to discharge and OPD scheduling to follow-ups, ensuring minimal delays and maximum satisfaction.
- Act as the central communication hub between clinicians, nursing staff, billing, diagnostic labs, and patient families to align care delivery timelines.
- Verify insurance eligibility, pre-authorizations, and billing documentation for IPD cases collaborating with finance and insurance teams to resolve discrepancies.
- Manage OPD appointment calendar, triage patient inquiries, and prioritize scheduling for specialist consultations and diagnostic slots.
- Monitor daily patient flow metrics, identify bottlenecks, and recommend process improvements to reduce patient wait time and optimize resource use.
- Ensure accurate documentation of patient records, consent forms,
and discharge summaries maintaining compliance with hospital protocols and regulatory standards.
Requirements and Skills
- Education: Bachelors degree in Hospital Administration, Life Sciences, Nursing, or a related field.
- Experience: Prior work experience in a hospital front office or patient coordination role.
- Skills: Solid communication, empathy, problem-solving, and basic computer or Hospital Information System (HIS) literacy
Interested Candidates May share their resume with below mentioned details on (phone hidden)