Greetings from 1Point1 Solution Ltd.

Job Openings for an Process Trainer/Collections Trainer.

Looking for an Immediate Joiner..

Work experience

2 years (1 Years as Trainer / Collections Trainer) from third party BPO or captive centers

- Identifying training needs based on the Requirement.
- Scheduling and Organizing training programs
- Maintaining Trainees Attendance
- Maintaining Assessment scores of Trainees who are undergoing training
- Collecting feedback from Trainees about training programs
- Preparing analytical reports for the training programs conducted Improving the effectiveness of training program (Tracking Efficacy)

Job Profile

- Ensure trainees are able to deliver as per process requirement and meet the process metrics and in turn provide customer/Client satisfaction.
- On Job Training: Handholding of the recent executives during OJT and ensure share their performance feedback at regular intervals.
- Conducting TNI/Refreshers: Conduct a TNI for the existing executives in association with Quality and Operations, design a refresher module for the same, ensure its implementation and measure pre, post training effectiveness, and publish the reports.
- Client Focus:



Ensure effective coordination with the Clients to understand the business requirements and deliver as expected.
- Quality control by doing daily audit and feedbacks. Same to be based on the performance of the people. Thus giving focus to new and poor performers more. Using the Agent Tenurity and Banding as base for quality monitoring.
- Performance management of his team provide status update of performance indication trends at regular intervals to his team. Looking at people current performance and focus on low performers. - Daily briefings to be initiated with the Operations team updated on new updates and abreast to product/process knowledge.
- To participate in Quality/Operations calibration activities - Login hours adherence of 8 hours productive per day by ensuring people complete the hours as per their roster
- Correct attendance marking, sharing and getting errors corrected timely.
- Ensuring Product and process knowledge Tests are conducted and entire team is covered. Feedback to be shared and if required quick refresher to be taken. Seek his supervisors for addition support required from other departments like Operations and quality.

Interested candidates can call to HR PRUTHVI - (phone hidden) or share your cv to same watsapp number.

📌 Walk-in || Hiring For Process Trainer (Bengaluru)
🏢 1POINT1
📍 Bengaluru