We are hiring enthusiastic and customer-focused individuals for our Customer Service Voice Process – Inbound. The role involves handling incoming calls and resolving customer queries effectively. There are no sales targets—the focus is entirely on delivering excellent customer experience.
Key Responsibilities:
Handle inbound customer calls professionally and efficiently. Understand customer concerns and provide accurate solutions. Maintain a positive and empathetic attitude toward customers at all times. Document call information and maintain call logs as per process guidelines. Escalate unresolved queries to the appropriate department when necessary. Meet process quality standards and service-level metrics.
Shift Details:
Shift Window: Between 8:00 AM to 9:00 PM
Shift Duration: Any 10-hour shift (including 1-hour break) Working Hours:
9 hours
Eligibility Criteria:
Graduation is mandatory.
Experience Freshers and experienced candidates are welcome.
Salary Structure
0 – 11 months experience: 17,900 (in-hand)
1+ year experience: 19,700 (in-hand)
Interview Rounds
HR Round
Operations Round
Client Round
Skills Required
Strong verbal communication skills. Ability to handle customer queries with patience and confidence. Basic computer knowledge and ability to navigate systems. Problem-solving ability and active listening. Ability to work in a fast-paced environment.
Contact Person:
HR Siddhi- (phone hidden)
HR Avantika- (phone hidden)
HR Kajal- (phone hidden)
Address- Tech Mahindra BPS
Walk in interviews time 11am- 5pm
Empire Tower A wing 9th floor Reliable Tech Park, Airoli, Navi Mumbai
📌 Walk-in || Mega Walk In Drive For Customer Support- Airoli location (Mumbai)
🏢 Tech Mahindra
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.