Role & responsibilities

- Handle inbound/Outbound inquiries and provide detailed information about Medanta Noida offerings/Services.

- Handling customer complaints and follow-ups

- Maintain excellent communication, empathy, and professionalism while interacting with patients and families.

- Achieve daily/weekly call targets and conversion goals.

- Record call details, patient interactions, and follow-ups accurately in the CRM system.

- Ensure high levels of patient satisfaction and service quality through effective engagement.

Any other ad hoc duties related to hospital operations assigned by supervisor

Preferred candidate profile

- Graduate

- Positive communication skills both verbal and written

- Great interpersonal skills and team work ability

- Good analytical skills and quick thinking

- Dedication and passion to meet and exceed customer expectations both internal and external

- Positive, pro-active, motivated with “can-do” attitude

📌 Walk-in || Executive - Call Centre (Operations Control Centre) (Noida)
🏢 Medanta
📍 Noida