Job Summary

Experience : 3-8 years Location : Hyderabad (Madhapur)

We are hiring experienced Customer Service Associates for a 9 months international project.

The role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs products, and maintaining strict compliance and quality standards.

Key Responsibilities

- Handle inbound customer queries related to international banking products and services
- Provide accurate, prompt, and empathetic customer support • Achieve first-contact resolution (FCR) across customer interactions
- Identify and recommend value-added banking products based on customer needs
- Adhere to banking regulations, compliance requirements, and quality benchmarks
- Maintain detailed and accurate interaction documentation
- Meet assigned individual KPIs, productivity, and sales targets
- Handle escalations professionally and resolve conflicts effectively

Graduation is must

📌 Walk-in || Customer service International voice process - Walk in drive(Madhapur) (Hyderabad)
🏢 protiviti india
📍 Hyderabad