Roles and Responsibilities

- Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.

- Provide accurate information about products/services to customers through effective communication skills.

- Maintain records of all interactions with customers using CRM software for future reference.

- Collaborate with team members to achieve sales targets and improve overall performance metrics.

- Stay updated on company policies, procedures, and processes to ensure compliance.

Desired Candidate Profile

- 0-1 year of experience in BPO/Call Centre setting (preferably).

- Excellent verbal and written communication skills in English language.

- Ability to work effectively under pressure during peak hours (inbound/outbound calls).

- Strong problem-solving skills with attention to detail and analytical thinking.

- Interseted can share your resume at (phone hidden) and call Abhishek

📌 Walk-in || Customer Service Executive/Fresher (Faridabad)
🏢 Jiva Ayurveda
📍 Faridabad