Organization Background

Neonates Foundation of India (NFI) is a Section 8 non-profit organisation registered under the Companies Act, committed to reducing neonatal mortality and morbidity in underserved communities across India. Through evidence-based programs, community outreach, and advocacy, NFI works to ensure that underprivileged newborns receive equitable, dignified, and life-saving care from the very first breath.

Role Overview:

The Program Coordinator will be responsible for end-to-end processing of beneficiary cases from partner hospitals, ensuring accurate documentation, timely coordination, and effective presentation to the Review Panels. The role demands a robust process-driven approach, accountability for beneficiary life cycle management, and close coordination with the internal team and external stakeholders.

Key Responsibilities:

Case Processing & Documentation

- Receive and process beneficiary cases from partner hospitals with quick turnaround time (TAT).
- Verify, compile, and maintain accurate documentation for each case.
- Interact with applicants/beneficiaries to collect required information and clarify queries.
- RP Coordination
- Present cases effectively at the Review Panel meetings.
- Ensure cases are complete, well-documented, and submitted within timelines.
- Database & Process Management
- Maintain and update the beneficiary database regularly.
- Coordinate with the Beneficiary Interface Management System (BIMS) team for seamless data flow and process alignment.
- Identify, track,



and manage different types of processes and ensure completion. Stakeholder Engagement
- Liaise with partner hospitals regarding case-related issues and resolution.
- Coordinate with Program Executives and Beneficiary Coordinators to ensure smooth case handling.
- Accountability & Reporting
- Be accountable for deployment numbers and overall beneficiary life cycle management.
- Share timely reports and updates with the Sr. Lead – Programs.
- Requirements:
- Education: Graduate (any discipline).
- Experience: 2–3 years in process/documentation roles, preferably in Insurance processing, financial services, or NGOs handling beneficiary-facing programs.
- Skills & Competencies:
- Strong process orientation and detail-oriented approach.
- Excellent communication and interpersonal skills.
- Ability to handle documentation and database management effectively.
- Exposure to handling beneficiaries and/or hospital interactions is desirable.
- Willingness to travel as required.
- Ability to work collaboratively with cross-functional teams.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Education:

- Bachelor's (Required)

Experience:

- Insurance verification: 1 year (Preferred)

Language:

- Kannada (Required)
- Hindi (Required)
- English (Required)
- Telugu (Preferred)

Location:

- Bengaluru, Karnataka (Bengaluru Urban District) (Required)

Work Location: In person

📌 Mission Beneficiary Coordinator (India)
🏢 Neonates Foundation of India
📍 India