- Provide Prompt, accurate, and skilled support to customers via live chat.
- Resolve customer queries related to products, services, orders, accounts, and technical issues.
- Maintain high standards of customer satisfaction through effective written communication.
- Handle multiple customer chats simultaneously while ensuring quality & accuracy.
- Document customer interactions and update CRM systems with relevant information.
- Identify customer needs & provide appropriate solutions with relevant information.
- Escalate complex or unresloved issues to the appropriate terms in a timely manner.
Preferred candidate profile
- Any Graduate
- 6+ months of experience in Customer Service
- Excellent communication skills required
- Chat handling experience is a plus