Account Manager

Job Summary

We are looking for an experienced Account Manager to manage and grow key client relationships within the IT Recruitment and Staffing business. The candidate will be responsible for managing assigned accounts/portfolio of accounts, driving revenue growth, ensuring client satisfaction, handling commercial discussions, and achieving top-line and bottom-line objectives.

The ideal candidate should have strong experience in IT staffing, client relationship management, account planning, contract/SOW management, negotiation, upselling, and cross-selling.

Key Responsibilities

- Manage all client interfaces for assigned accounts or a portfolio of IT Recruitment and Staffing accounts.
- Build, maintain, and strengthen long-term relationships with key clients and stakeholders.
- Understand client business requirements, workforce needs, service expectations, and market dynamics.
- Develop and execute comprehensive account plans covering key relationships, opportunities, revenue projections, risks, and growth areas.
- Identify opportunities for cross-selling and upselling to drive business growth and increase account revenue.
- Negotiate contracts, SOWs, MSAs, staffing agreements, extensions, and commercial terms to maximize profitability.
- Manage the complete lifecycle of client contracts, including renewals, extensions, and negotiations.
- Collaborate with internal sales, recruitment, delivery, and operations teams to ensure successful fulfillment of client requirements.
- Prepare and maintain MOMs, account trackers, project trackers, requirement trackers, and client documentation.
- Forecast and track account revenue, pipeline, requirements, and business opportunities.




- Monitor account performance and contribute to achieving top-line and bottom-line targets.
- Handle challenging client requests, concerns, and escalations while ensuring timely resolution.
- Maintain and regularly update client/stakeholder contact information and account records in CRM.
- Identify new business opportunities within existing accounts and support strategic account expansion.
- Monitor competitors, industry trends, and market positioning to strengthen account strategy.
- Present business updates, account performance, proposals, and solutions to key stakeholders.

Required Skills & Qualifications

- 4-6 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Client Account Manager, or similar role.
- Strong experience in IT Recruitment, IT Staffing, Staff Augmentation, IT Services, or Consulting.
- Proven experience managing enterprise/client accounts and building long-term customer relationships.
- Strong understanding of account planning, forecasting, revenue growth, and business development.
- Hands-on experience with SOW, MSA, staffing contracts, contract extensions, and commercial negotiations.
- Demonstrated ability to identify and drive upselling and cross-selling opportunities.
- Strong negotiation, presentation, influencing, and stakeholder management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple accounts, projects, and client requirements simultaneously.
- Solid problem-solving and escalation-management capabilities.
- Experience working with CRM tools and proficiency in MS Office, particularly MS Excel and PowerPoint.
- Strong analytical and attention-to-detail skills.
- Bachelor's degree in Business Administration, Sales, Management, or a related field.

📌 Walk-in || Account manager (Bengaluru)
🏢 Sunovaa Tech
📍 Bengaluru