Waiter/Steward is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests. The role also includes setting up tables, maintaining cleanliness, and assisting with billing and order processing.
Key Responsibilities:Guest Service & Order Taking:
- Greet guests warmly and escort them to their tables.
- Present menus and provide detailed information about menu items, specials, and recommendations.
- Take food and beverage orders accurately and relay them to the kitchen.
Food & Beverage Service:
- Serve food and drinks promptly and professionally.
- Ensure proper presentation and correct temperature of food before serving.
- Refill beverages and attend to guests' needs throughout the dining experience.
Table Setup & Cleanliness:
- Prepare and set tables with clean linens, cutlery, glasses, and condiments.
- Maintain cleanliness and hygiene in the dining area.
- Explicit tables efficiently after guests leave and reset them for the next seating.
Billing & Payment Handling:
- Present bills to guests, process payments, and return change if needed.
- Handle POS (Point of Sale)
systems for order entry and billing.
Customer Interaction & Issue Resolution:
- Address guest inquiries, requests, and complaints courteously and professionally.
- Ensure guest satisfaction and escalate issues to the manager if necessary.
Compliance & Safety:
- Follow food safety and hygiene standards.
- Comply with restaurant/hotel policies and service standards.
Qualifications & Skills:
- Prior experience as a waiter, steward, or in customer service (preferred but not mandatory).
- Good communication and interpersonal skills.
- Knowledge of food and beverages, including wine pairing, is a plus.
- Ability to work in a fast-paced environment and handle multiple tables.
- Basic math skills for billing and order calculation.