About the Company

- A global insurance consulting organization committed to operational excellence, digital transformation, and innovative client solutions.

About the Role

- Lead and execute the operational strategy for insurance operations, focusing on policy services and underwriting for the Lloyd's market. Ensure scalable, high-quality delivery, strong governance, regulatory compliance, and continuous operational transformation while driving growth, efficiency, and risk-controlled outcomes. Location - Gurgaon/Noida.

Responsibilities

- Provide strategic leadership and overall accountability for Lloyd's market insurance operations.

- Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives.

- Serve as the senior escalation point for complex operational, regulatory, and client issues.

- Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting.

- Ensure adherence to market practices, contractual obligations, and regulatory standards.

- Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making.

Qualifications

- 18+ years of experience in insurance operations, policy services, or related senior roles. Bachelor’s degree required; postgraduate degree (MBA) or insurance certifications preferred.

Required Skills

- Deep expertise in Lloyd's market operating models, policy administration systems,



and data workflows.

- Proven experience managing large, multi-client insurance operations and senior client stakeholders.

- Solid analytical, decision-making, stakeholder management, and people leadership capabilities.

Preferred Skills

- Experience in strategic leadership, governance, risk management, digital transformation, analytics, and client delivery.

- Operational excellence.

Equal Opportunity Statement

- Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience.

Crescendo

Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Reach Us

- If you think this role is aligned with your career, kindly write an email along with your updated CV on [email protected] for a confidential discussion on the role.

Disclaimer

- We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.

Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!

📌 VP/SVP - Insurance Operations (Lloyd's Market) (Gurugram)
🏢 Crescendo Global
📍 Gurugram