We are seeking a dedicated and enthusiastic Voice Process Executive to join our team for the night shift. The ideal candidate will have 1-3 years of experience in customer service or a voice process role, with strong communication skills and a passion for providing excellent customer support.
Responsibilities
- Handle inbound and outbound calls with customers and resolve their queries related to products and services.
- Maintain high levels of customer satisfaction through effective communication and problem-solving skills.
- Document call information and customer interactions accurately in the system.
- Follow up with customers to ensure their issues are resolved and provide additional support if needed.
- Collaborate with team members to improve processes and enhance customer experience.
Skills and Qualifications
- 1-3 years of experience in a voice process or customer service role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficient in using computers and basic knowledge of MS Office applications.
- Ability to work in a rapid-paced environment and manage multiple tasks effectively.
- Flexibility to work night shifts and adjust to changing schedules.
Night Shift: 7 PM - 4 AM
📌 Voice Process Executive - Night Shift (Mumbai)
🏢 HMA KPO
📍 Mumbai
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