Voice Process Associate US Process Night Shift Location Ahmedabad Gujarat Onsite Shift US Shift Night Shift Approx 6 00 PM 3 00 AM or 8 30 PM 5 30 AM IST based on business requirements Employment Type Full-Time Job Overview We are seeking a Voice Process Associate to handle inbound and outbound customer calls for US-based clients The role involves delivering high-quality customer service resolving queries documenting interactions and coordinating with internal teams to ensure timely and accurate support Key Responsibilities Handle inbound and outbound voice calls for US customers professionally Resolve customer inquiries related to services orders billing or support issues Provide accurate information and ensure first-call resolution wherever possible Maintain proper call documentation and update CRM systems regularly Follow call scripts quality guidelines and compliance standards Escalate complex issues to the appropriate internal teams Meet defined call quality productivity and customer satisfaction metrics Coordinate with back-office teams for follow-ups and case closures Required Skills Qualifications Excellent spoken English communication skills Robust listening problem-solving and customer-handling abilities Basic computer proficiency MS Office CRM tools preferred Willingness to work in US Night Shifts Ability to work from office location in Ahmedabad Experience 0 3 years of experience in voice process customer service BPO Freshers with strong communication skills are welcome to apply Preferred Skills Prior experience in US voice process Familiarity with call center metrics and quality standards Ability to handle customer objections and difficult conversations Education Graduate or Undergraduate any discipline Perks Benefits Night shift allowance Performance-based incentives Paid training Career growth opportunities Supportive work environment VoiceProcess CustomerService USProcess NightShiftJobs BPOJobs VoiceSupport InboundCalling OutboundCalling CustomerSupport CallCenterJobs AhmedabadJobs GujaratJobs USShift HiringNow

📌 Voice Process Associate (us Process – Night Shift) (Surat)
🏢 Trispoke managed services
📍 Surat