Virtual Interview Customer Support Executive (Insurance Inbound Process)

ienergizer Click here for Apply : https//wa.me/917678370584

Location:NOIDA

Salary: 30,000 CTC per month

Shift: General Shift (Rotational Off)

Job Overview:

We are looking for a Customer Support Executive to handle inbound calls related to insurance queries. The candidate should be fluent in English and capable of resolving customer concerns efficiently while maintaining high service standards.

Key Responsibilities:

- Handle inbound customer calls related to insurance queries such as:

- Claim settlement

- Policy endorsement
- General policy-related issues
- Respond to customer queries and requests in a professional and timely manner
- Register and manage customer complaints
- Log all customer interactions and issues in the client CRM system
- Generate and share ticket numbers with customers for their queries/issues




- Ensure proper follow-up and resolution of customer concerns
- Post training, assist in outbound calling activities during the 2nd shift as required

Eligibility Criteria:

- Graduate in any discipline
- Minimum 6 months of experience in:
- Insurance operations, or
- Claims processing, or
- Customer support (preferably insurance domain)
- Good communication skills in English (mandatory)

Key Skills:

- Strong verbal communication and listening skills
- Customer handling and problem-solving ability
- Basic computer knowledge and CRM handling experience
- Ability to work in a fast-paced setting

Additional Information:

- Candidates should be flexible for rotational offs

Regards,

Pooja Bhardwaj ienergizer HR

📌 Virtual Interview | Inbound Process | Insurance Executive | CTC (Noida)
🏢 iEnergizer
📍 Noida