- Ensuring schedule adherence - Do ensure relevant content development for the trainees - Team Member performance and productivity - Provides appropriate call monitor feed backs and performance improvement - Coordinates with quality department on quality monitoring reports - Ensures proper staffing and plans for backup when necessary - Maintains SLA - Manages the Team Attendance and maintains report - Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained - Preparation of Daily and Weekly Rooster - Should be able to work under pressure - Should able to manage the team closures -Team Coaching
- Skills
- Criteria: -Should be a graduate with minimum 2 years of experience (5+ Total) in team handling in international BPO sales process (Especially into mortgage/insurance/Card sales/consumer product sales)
- Experience / Qualification
2 year experience and above
📌 Sales Team Leader_Voice Process (India)
🏢 Eben Telecom
📍 India
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