About the Role

We are looking for a smart, proactive and detail-oriented generalist who can independently manage day-to-day operations, order processing, basic logistics through Shopify & Shiprocket, customer communication, and coordination work across the brand. This role is ideal for someone who wants to grow rapidly in the fashion/e-commerce space and is comfortable wearing multiple hats.

Key ResponsibilitiesOperations & Order Processing

- Manage daily orders end-to-end on Shopify & Shiprocket
- Create shipping labels, schedule pickups and monitor delivery status
- Maintain accurate inventory records & SKU tracking
- Coordinate packing, dispatch and returns/exchanges processes
- Ensure smooth workflow between logistics partners & internal team

Customer Support

- Handle customer queries across WhatsApp, email and phone in a timely and professional manner
- Resolve issues related to orders, size queries, return/exchange requests, delivery escalations
- Maintain strong customer experience and communication tone aligned with the brand identity

Coordination & Execution

- Assist in content shoots, scheduling and planning tasks
- Coordinate with vendors, production team, labour and suppliers when required
- Support brand-related tasks (PR, sampling,



follow-ups, influencer coordination, etc.)

Tools & Platforms

- Shopify
- Shiprocket
- WhatsApp Business / Email / Google Sheets / Excel
- Basic Canva knowledge (preferred but not mandatory)

Skills & Requirements

- Robust written & spoken English communication
- Organised, fast-learner and solution-oriented problem solver
- Ability to take responsibility and work independently
- Comfortable handling multiple tasks at once in a fast-paced growing environment
- Prior experience in D2C / fashion / e-commerce operations is a plus, but not mandatory
- Basic tech and software comfort: excel sheets, Shopify panel basics, order processing tools

What We Offer

- High learning and career growth exposure across fashion, operations & content
- Opportunity to take leadership as the brand scales
- Hands-on mentorship directly with the founder
- A creative, ambitious and fast-growing work environment
- Performance based bonuses and appraisals

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:

- Bachelor's (Required)

Language:

- Fluent English (Required)

Work Location: In person

📌 E-Commerce Executive (India)
🏢 Dionne
📍 India