The Desktop Support Engineer will be responsible for handling technical issues related to desktops, basic server systems, and network configurations. The ideal candidate will have a solid foundation in IT support, excellent problem-solving skills, and the ability to communicate effectively with non-technical users.
Responsibilities:
- Provide first-line support to internal employees and external clients for all desktop-related issues.
- Install, configure, and troubleshoot desktop systems, applications, and peripherals.
- Assist with the maintenance and administration of Windows servers and desktops.
- Support network configurations, including routers, switches, firewalls, and VPNs.
- Ensure security updates and patches are applied in a timely manner.
- Manage user accounts and permissions in accordance with company policies.
- Document technical issues and solutions in the company's IT helpdesk system.
- Coordinate with the IT team to ensure rapid resolution of IT issues.
- Conduct regular system backups and perform recovery procedures when necessary.
- Provide training and support to users on new hardware and software deployments.
Requirements
Qualifications:
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in a desktop support role, ideally supporting both internal and external clients.
- Strong knowledge of Windows operating systems, Microsoft Office applications, and other common desktop software.
- Experience with basic server administration and network infrastructure management.
- Familiarity with IT security practices and anti-virus software.
- Excellent troubleshooting skills and a strong customer service orientation.
- Good communication skills and the ability to explain technical details to a non-technical audience.
Desirable Skills:
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Experience with helpdesk or IT service management software.
- Knowledge of Linux/Unix operating systems is a plus.
Benefits
Why join Allengers Infotech?
1. Leading ‘Product Based’ Healthcare IT company in Tricity
2. Worldwide sales network in around 100 countries
3. Annual "Performance Bonus" (besides Annual Hike) for Commercial & Technical Teams
4. Company sponsored technical trainings (online/live) via Udemy etc
5. Complementary Food & Beverages via in house cafeteria
6. Corporate empanelment with nearby hospitals à Discounted services for Allengers employees
7. Complementary stay at Company Guesthouse for emergency/short visits/trainings etc.
8. Flexibility in Work from Home (with permanent WFH for selective tech positions)
9. Proper 5 Day Week with No extra working on Saturdays/Sundays
10. Excellent learning opportunities in latest technologies & concepts like Data Science, Machine Learning, RPA, AI
Our Technology Stack
PHP | Java | Asp.net | C#.net | Oracle | Python | Android | iOS | Flutter | PhoneGap | Ionic | HTML5 | Angular | SQL | MySQL | MongoDB ... and more
To know more about Allengers -à https://youtu.be/3rZmaoAjxNM
📌 Desktop Support Engineers (2) (India)
🏢 Allengers Infotech
📍 India
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