of Subject Matter Exper

Job Title: SME

Objectives The SMEs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.

Key Result Areas (KRAs)

Leadership

- The SME is responsible for maintaining constant process knowledge in the team.
- Responsible for maintaining and documenting all updates received from the business area.
- Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors
- Responsible for cascading / providing training on new updates to all team members.
- Responsible for conducting the knowledge check.
- Responsible for suggesting and driving process improvements.
- Should have multi-tasking skills as a Trainer / QC / Processor and will conduct refresher trainings / handle Quality sessions on a need basis.
- Monitor and coach underperformers to improve their quality and efficiency.
- To be a part of the regular production and produce agreed numbers.
- Address and ensure resolution on all process related queries of the team members

Essential Functions:
- Review,



analyze and ensure timely settlement of investor and mortgage insurance claims and managing claims to determine status and bring to closure and request extensions as needed.
- Must be updated with all investor guidelines in order to file claims.
- Document and maintain all system necessary for proper claim handling and follow-up.
- Research issues and obtain proper supporting documentation in a timely manner as requested by the investor or mortgage insurance company.
- Monitor claim process reports to ensure all required responses are timely filed.
- Complete timely audits of all assigned claims to ensure all requirements have been met and claim process can be validated.

Qualification:

- Diploma / Graduate any discipline.
- 3 - 4 years of experience in BPO, U.S Mortgage/ Data Processing background.
- Previous experience with mortgage claim filing is a requirement.
- Minimum of 2 years in the Sr. Process Associate role.

Skill Sets

- Good interpersonal skills
- Positive written and verbal Communication skills
- Ability to coach
- Self-motivated
- MS Office Knowledge
- Flexibility to work in different shifts (especially night shifts)

US Mortgage Certification

📌 Us Mortgage Process Associate (Chennai)
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📍 Chennai