only Jewellry Industry candidate apply here

Key Responsibilities

- Handle all customer communication (email, phone, WhatsApp)
- Manage end-to-end order processing (including special/custom orders)
- Coordinate CAD designs, pricing, and approvals
- Prepare invoices for jewelry and loose stones
- Track orders, shipments, and ensure timely execution
- Follow up on payments, memos, and customer requests
- Work closely with sales, accounts, and shipping teams
- Maintain reports (weekly sales, stock, pricing updates, open memos)
- Support customers on internal ordering systems (SPO/CRM)

Must-Have Requirements (Non-Negotiable)

- Jewelry industry experience (mandatory)
- Strong understanding of order lifecycle (stone/jewelry)
- Positive understanding of jewelry products and production processes (manufacturing flow, CAD-to-production, stone setting, finishing, etc.)
- Excellent written and spoken English communication




- Experience in customer handling + coordination roleGood-to-Have
- Knowledge of loose stones (basic parameters)

Candidate Profile

- Highly organized and detail-oriented
- Strong follow-up and ownership mindset
- Comfortable handling multiple stakeholders
- Able to work in a fast-paced environment

Team Structure / Notes for Hiring

- Role currently handles a mix of:
- Customer management
- Loose stone coordination
- Reporting & pricing
- Some responsibilities may later be split across team members, but the candidate should be capable of handling all initially

Strong coordination skills are critica

- Experience with CRM / ERP systems
- Exposure to pricing and reporting

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Operations & Sales Coordinator (India)
🏢 Kiran Jewelry, Surat
📍 India