Job Description: Desirable Skills

- Ability to read and comprehend English language in explicit and precise manner
- Reasoning Skills
- Problem Solving
- Eye for detail

Technical Skills

- Good computer navigation skills
- Typing speed of 25 Words per Minute with 95% Accuracy
- Basic knowledge of Microsoft Office, Outlook and Excel

Process Specific Skills

- Candidate should preferably have knowledge of Group Insurance

- Ability to navigate multiple systems and applications
- Ability to produce high quality outcomes in a highly productive environment

- Responsibilities: • Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately
- Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance
- Provides customer service to internal/external stakeholders, demonstrates flexibility and responsiveness to meet customer needs on routine work independently




- Reviews and provides specific information to questions/concerns from internal/external stakeholders by applying core knowledge obtained for the role
- Processes basic projects for eligibility management, such as open enrollments, amendments, billing mode changes, setting up new billing locations, acquisitions and rehires
- Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes
- Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions
- Processes all member changes affecting billing including age change reductions, COBRA administration and terminations
- Maintains accurate member records by verifying dates, names, salary figures and other information provided by groups
- Calculates effective dates of new members

- Qualifications: • Bachelor’s degree and Computer literacy
- Candidates with relevant business experience (Insurance) will be preferred

📌 Associate-Operations-Backoffice (India)
🏢 EXL Service
📍 India