Customer Service Representative (CSR) (India)

Customer Service Representative (CSR) (India)

02 Aug
|
Ascensive Educare
|
India

02 Aug

Ascensive Educare

India

Job Description: Microfinance Executive

About the Company

Arohon is a growing name in the microfinance sector, dedicated to empowering communities, supporting small businesses, and promoting financial inclusion through accessible financial services.

Job Overview

We are looking for a dedicated and field-oriented Microfinance Executive to join our teams across various locations in West Bengal. In this role, you will be the primary point of contact for our clients in the field. Your main responsibilities will include identifying prospective borrowers, managing the loan lifecycle from application to disbursement, and ensuring timely collections while maintaining strong community relationships.

Key Responsibilities

o Customer Identification & Sourcing: Field visits to identify and source prospective customers, specifically focusing on Self-Help Groups (SHGs) and individual borrowers in targeted rural or semi-urban locations.

o Loan Processing & Assistance: Guide customers through the entire loan application process. This includes collecting required documentation, conducting basic eligibility/KYC assessments, and assisting with smooth loan disbursement.

o Collection & Recovery: Regular follow-ups with borrowers to ensure the timely collection of weekly or monthly loan installments,



keeping non-performing assets (NPA) to a minimum.

o Client Relationship Management: Build and maintain excellent long-term relationships with clients to ensure high retention rates and promote a positive brand image of Arohon within the community.

Job Details & Locations

Designation: Microfinance Executive

Job Type: Full-time (Field Job)

Benefits :
Accomodation Will be provided by The Company

Incentives: Attractive performance-based incentives.

Additional Benefits: Fuel/Travel Allowance provided for field visits.

You will get yearly Bonus.

Requirements & Qualifications

o Education: Minimum Higher Secondary (10+2) or Graduate in any stream.

o Experience: Freshers are welcome; prior experience in microfinance, banking sales, or field sales is a plus.

o Skills: Robust communication skills, basic mathematical calculation abilities, and a polite, persuasive attitude.

o Mandatory: Must own a two-wheeler (bike/scooter) and hold a valid Driving License as this is a 100% field job.

WILLING TO RELOCATE WITHIN 50-100KM FROM HOME LOCATION

Contact -+91-XXXXXXXXXX

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Representative (CSR) (India)
🏢 Ascensive Educare
📍 India

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