The ideal candidate will be responsible for handling customer queries, complaints, feedback, and support requests via multiple communication channels including calls, emails, live chat, and social media.

Candidate must be skilled at problem-solving, maintaining professionalism under pressure, and delivering a consistently high level of customer satisfaction. The role demands strong communication, empathy, and technical understanding of the products or services offered.

Key Roles and Responsibilities:

Customer Interaction:

- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Listen actively and understand customer concerns or issues
- Provide accurate information related to products, services, pricing, or policies

Issue Resolution:

- Troubleshoot and resolve customer complaints in a timely and satisfactory manner
- Escalate unresolved issues to the appropriate internal teams or higher management




- Follow up to ensure complete resolution and satisfaction

Data Handling & Reporting:

- Maintain detailed records of customer interactions, feedback, and transactions
- Log all calls and support tickets in CRM software or helpdesk systems
- Generate reports on recurring issues, customer satisfaction, and resolution rates

Key Skills and Competencies:

- Excellent verbal and written communication skills (in English and regional languages, if applicable)
- Robust listening and interpersonal skills
- Patience, empathy, and a positive attitude
- Ability to handle pressure and high call volumes
- Problem-solving and analytical thinking
- Basic computer literacy

Pay: Up to ₹27,000.00 per month

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Process Associate - Flipkart (India)
🏢 Shopemet Networks Private
📍 India