Life At Koffeetech

We believe that happy and fulfilled employees are more productive, and that’s why we provide opportunities for our team members to relax, have fun, and recharge.

Not Your Typical Day – Monthly Recharging Fest

Client Servicing Executive

- | Client Servicing

- 1yr & above
- Full Time, Permanent
- Mumbai, Maharashtra, India

Job Description

About the job

We are looking for a proactive and client-focused Digital Account Manager to manage end-to-end digital accounts, ensure smooth campaign execution, and act as the primary point of contact between clients and internal teams. The role requires strong coordination, communication, and a good understanding of digital marketing processes.

Key Responsibilities

- Serve as the main point of contact for assigned client accounts
- Understand client goals and translate them into clear briefs for internal teams
- Coordinate with paid media, content, design, and tech teams to ensure timely delivery
- Manage digital campaigns across platforms such as social media, paid media, and performance marketing




- Monitor campaign performance and share regular updates and reports with clients
- Ensure adherence to timelines, quality standards, and SLAs
- Handle client feedback, revisions, and escalations professionally
- Identify opportunities for upselling or cross-selling digital services
- Maintain proper documentation, trackers, and account records

Required Skills & Qualifications

- Bachelor’s degree in Marketing, Business, or a related field
- 2–5 years of experience in digital account management or client servicing (agency experience preferred)
- Basic understanding of digital marketing channels (Social Media, Paid Ads, SEO, Influencer Marketing)
- Strong communication, presentation, and stakeholder management skills
- Ability to multitask and manage multiple accounts simultaneously
- Proficiency in MS Excel, PowerPoint, and reporting tools

Preferred Skills

- Experience working with digital marketing agencies
- Problem-solving mindset with robust attention to detail

📌 Client Servicing Executive (India)
🏢 Koffeetech
📍 India