Job Requirements and Qualifications.
Roles and Responsibilities
Answering calls and resolving queries about product or company.
Noticing significant subtleties of every discussion.
Conveying verbal acknowledgements of offers to our Sales group for closing.
Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialling systems, and different telecommunications technologies.
Keeps up quality service by adhering to organization guidelines.
Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.
Responding to Enquiries concerning things or the organization
Considering the details of each offering and staying side by the side of updates to these contributions.
Acquiring and updating an individual's contact details.
Calling active or old customers to encourage the purchase of items.
Requirements
Good knowledge of Portals like Social Media, B2B platforms like Trade India, Indiamart etc.
Proven experience as a telesales representative or other customer service role.
Graduation in any stream /High school diploma.
Excellent knowledge of the English language.
Valuable knowledge of computer programs like (CRM software) and other telephone systems.
Proven track record of successfully meeting sales quota over the phone.
Ability to switch communication styles
Skills
Proficient in communication and interpersonal skills
Research and record-keeping skills
Verbal communication
Outstanding negotiation skills to resolve issues and address complaints
Data entry skills
Closing skills
Telephone skills