Position Title Travel Process Sr Associate- Chat Email Function Customer Experience Location Gurugram Reports to Associate Manager Job Purpose Customer engagement Efficiency and Productivity Quality assurance Escalation handling Continuous learning Key Accountabilities Mentor new joiners BQ performers Respond to customers email chat and make outbound calls as appropriate Manage and resolve customer complaints Record customer queries inquiries Identify and escalate issues to supervisors Research identify and resolve customer complaints Route calls to appropriate resources Document all call information according to standard operating procedures Recognize document and alert the management team of trends in customer calls Follow up customer calls where necessary Educate customers on products and services information available via alternate channels self-service usage by customers Skills Qualities Required Should be adaptable with 24 7 working environment Service delivery Good communication skills Good typing skills Key Performance Indicators First response time Average handling time Overall resolution time Educational and Experience Requirements Graduation in any Domain 3 years experience in customer service process operations Chat Amadeus GDS Experience is a must Travel Domain experience mandate

📌 Travel Process Associate (Gurugram)
🏢 Aviation Indeed
📍 Gurugram