VA Training Specialist

? Remo te? Full time | Eastern Shift (5:30 PM – 2:30 AM IS

T)? Experience Required: 3–5+ Yea rs

About Tr iple

At Triple, we help founders, executives, and fast-growing businesses scale with high-performance virtual assistants. We’re building a modern VA ecosystem powered by operational excellence, communication mastery, AI tools, and smart sys tems.

We are now looking for a VA Training & L&D; Manager who can build and lead world-class training programs for virtual assistants across communication, execution, productivity, AI enablement, and client manag ement.

This is not a traditional trainer role. We’re looking for someone who deeply understands the global virtual assistant space and can create high-impact training systems that transform candidates into elite virtual assi

**stants.

Role**

Overview

You will be responsible for designing, executing, and continuously improving the end-to-end training framework for our virtual assistants. This role

- combines: Trainin
- g deliveryCurriculum d
- evelopmentLearning & developmen
- t strategyStakeholder col
- laborationQuali
- ty controlAI
- enablementOperational

readiness You should be capable of building structured onboarding programs, assessment frameworks, AI training modules, mock client simulations, and continuous upskilling systems aligned with both company standards and client re

**quirements.

Key Resp**

onsibilities

Training & Curriculu

- m DevelopmentBuild comprehensive training programs for virtual assistants from beginner to ad
- vanced levelsDesign onboarding bootcamps, certification programs, and skill-devel
- opment tracksCreate SOPs, playbooks, assignments, assessments, role-play scenarios, and evalu
- ation systemsDevelop modern AI-focused training modules for productivity and operation
- al efficiencyContinuously improve training content based on cohort performance, operational gaps, and cl

ient feedback Live Training &
- ; FacilitationConduct live virtual training sessions
- for VA cohortsCoach trainees on communication, professionalism, confidence, and execu
- tion standardsRun mock client interactions and practic
- al simulationsDeliver actionable and constructive feedba
- ck to traineesIdentify underperforming trainees early and implement imp





**rovement plans Communication & Client Rea**

diness Traini

- ngTrain VAs on:Busines
- s communicationProfessiona
- l email writingExecutiv
- e communicationClient interaction &
- professionalismMe
- eting etiquetteA
- ctive listeningRemote
- work disciplineProblem-solving & ow

**nership mindset Tools & Produ**

ctivity TrainingTrai

- n candidates on:
- Google Workspace
- Micros
- oft Off
- iceNo
- tionCl
- ickUp
- Asan
- aTrelloS
- lackZoomC

- alendlyCRM toolsAI tools such as ChatGPT, Claude, Gemini, Perplexity, Za

**pier, Make, etc.

Virtual Assistant Op**

erations Trai
- ningTrain VAs on:Ca
- lendar managemen

- tEmail managementTask tracking &am;
- p; prioritizationMee
- ting coordinat
- ionTravel bookingDocumentatio
- n & report
- ingResearch t
- asksSOP execution

- Follow-up systemsFounder & executive

**support workflows Training Strategy & Stak**
- eholder ManagementDesign and continuously improve training programs based on evolving company goals and c
- lient requirementsWork closely with leadership, operations teams, and external stakeholders to identify skill gaps and develop relevan
- t learning modulesCustomize training frameworks for different client accounts, industr
- ies, and workflowsIntroduce new modules around emerging AI tools, automation systems, and operatio
- nal best practicesCollaborate with client-facing teams to ensure VAs meet client expectations and
- service standardsBuild scalable learning systems and facilitator documentation to supp

**ort company growth Assessment, Reporting &a;**
- mp; Quality ControlDesign and run scored assessments, certifications, and re
- adiness evaluationsTrack trainee progress, certification rates, and
- performance metricsMaintain training das
- hboards and reportsAnalyze cohort data and identify recur
- ring gaps or trendsEnsure training quality standards remain consistently high

across al





- l cohorts Must Haves3–5+ years of experience in corporate training, L&D;, operations training, or virtual
- assistant managementStrong understanding of the virtual assistant / executive
- assistant ecosystemProven experience conducting live virtu
- al training sessionsExperience creating structured training programs and asse
- ssments from scratchExcellent spoken
- and written EnglishStrong familiarity with productivity, project management, and
- collaboration toolsStrong understanding of remote work culture
- and client servicingAbility to coach, mentor, and evaluat
- e operational talentStrong ownership mindset with excelle
- nt execution abilityComfortable working in the Eastern Shift (5:

30 PM – 2:30

- AM IST) Good to HavesExperience worki
- ng with US/UK clientsBackground in BPO, staffing, customer success, operations, or exec
- utive assistant rolesPrior experience as a Virtual Assistant o

- r Executive AssistantExperience building AI adoption or
- automation workflowsFamiliarity with LMS platforms a
- nd training analyticsExperience with SOP creation and
- process documentationAccent neutralization or communicatio

n coaching experience What We’re Looking F

- orWe want someone who:Thinks like an operat
- or, not just a trainerCan build scalable systems,
- not just presentationsUnderstands moder

- n AI-powered workflowsCan translate operational gaps into struct
- ured learning programsMaintains high standards for commu
- nication and executionEnjoys mentoring
- and developing peopleCan collaborate cross-functionally with leadership, operations, and

external stake

- holders Success MetricsHigh trainee certification and pl
- acement-readiness ratesStrong client satisfactio
- n scores post-placementImproved communication and operational qu

- ality across VA cohortsReduced onboarding-
- to-deployment timelinesAdoption of AI workflows and productivi

ty systems acros

- s teams Why Join Triple?Opportunity to shape the future of AI-en

- abled virtual assistantsHigh ownership and freedom to bu
- ild systems from scratchWork directly with fou
- nders and global clientsFast-growin
- g, ambitious environmentOpportunity to build and lead the L

&D; function at scale

📌 Training Specialist (India)
🏢 Triple
📍 India